Nothing Wrong Here
18 February 2021
Organizations are obsessed with authority.
— Seth Godin
When people have a legitimate reason to be upset the way our institution does something we insist that there is nothing wrong here. We listen politely but hide in our bureaucracy of "that's how it's always been" or "that's the rules". We insist there is nothing wrong here. We lie to ourselves and the people we serve. It would mean change to do it differently and that change causes fear to the drone authority structure. Because authority is there to serve itself. And that's why your institution doesn't matter.